Shipping policy

Order Processing

Order Cut-Off Time is 5:00 pm (PST). Orders placed after this time will be processed the following business day.

Once we have successfully received your order, the goods will usually be processed within 1-3 business days. A confirmation email will be sent with tracking information.

Delivery Time

Due to high demand, deliveries currently take approximately 7-15 business days (Monday to Saturday). We apologize for any inconvenience. In addition, due to factors such as weather, natural disasters or strict procedures in some areas, your order may be delayed for a few days, please wait.

Arrival Time = Processing Time + Transit Time

We will email you if there is any update on your order and you are required to respond immediately. Therefore, please ensure that the email address you provide when placing your order is valid.

Shipping Costs

Standard shipping is $6.99USD per order.

Shipping Providers

We work with the USPS to ensure that your order is delivered on time and in perfect condition. UPS’s extensive network and professional service help us ensure that your order reaches you quickly and safely.

Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

Lost Orders

In the event that your order is lost, please contact us for assistance or you should contact the shipping provider directly so they can contact the person who delivered it to you.

Error in receiving information

If your order has been shipped and you discover that you have entered incorrect shipping information, please contact us immediately so that the order can be processed.

However, in some cases, the order cannot reach your address due to incorrect information you provided, we are not responsible for this package.

We strongly encourage you to check your payment and shipping information carefully before placing your order, because after we have processed and shipped your order, we cannot cancel or make any changes. any. to your order.

Who to contact if there is a problem?

E-mail: [email protected]

Address: 993 The Alameda, Berkeley, CA 94707, USA

Mon – Sat | 08:00 am – 05:00 pm (PST)