FAQs

1. What is cutestore.store return policy?

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with the purchase receipt. If the item came with a gift, you will need to send the gift back as well.

2. How do I return an item?

Step 1: Contact our customer support team via email at [email protected] to request a return.

Step 2: Provide details of your order and the reason for the return.

Step 3: We will review your request and guide you through the return process.

3. Do I have to pay shipping costs when returning an item?

Yes, you will be responsible for shipping costs when returning an item. We recommend using a tracked shipping service to avoid loss or delay.

6. How do I change or cancel my order?

You can change or cancel your order within 24 hours of placing your order. Please contact us as soon as possible for timely assistance.

7. How long does it take to process a refund?

Once we receive and inspect the returned product, we will notify you via email. If your refund is approved, the money will be refunded to your account or original payment method within 30 business days. If your request is denied, we will contact you to explain the reason and suggest an alternative.

8. What should I do if the product is defective or does not match my order?

If you receive a defective product or a product that does not match your order, please contact us immediately. We will replace the product or issue a full refund without requiring you to pay shipping costs.

9. Where can I track the status of my refund?

Once your refund has been processed, you will receive an email notification. If you have not received your refund after 10 business days, please check with your bank or payment provider. If you need further assistance, you can contact us.

10. What is cutestore.store order processing time?

Orders placed before 5:00 PM (PST) will be processed the same day, while orders placed after this time will be processed the next business day. Order processing time is typically 1-3 business days, and you will receive a confirmation email with tracking information once your order has been processed.

11. What is the delivery time?

Currently, due to high demand, the estimated delivery time is 7-15 business days (Monday to Saturday). In some cases, such as bad weather or strict customs procedures, orders may be delayed. We will update via email if there are any changes regarding your order.