Refund policy

Money Back Guarantee

At Cutestore.store, we are committed to providing absolute customer satisfaction. If you are not satisfied with your purchase, we are ready to support the refund process quickly and transparently. Our goal is to ensure that you always feel secure when shopping at cutestore.store.

Refund Processing Time

Once we receive the returned product and inspect its condition, we will notify you of the approval or rejection of the refund.

If approved: The amount will be refunded to your account or original payment method within 30 business days, depending on the process of your bank or payment service provider.

If rejected: In the event that your refund request is rejected, we will contact you to explain the reason and assist you in finding a suitable alternative.

Refund Fee

We do not charge a processing fee for refunds. However, the original shipping charges (if any) will not be refunded unless the product is defective by us or there is an error in the order.

If you are eligible for free shipping on your purchase, the applicable shipping charges may be deducted from the refund amount.

Special Cases

Defective or defective products: If you receive a defective product or a product that does not match your order, please contact us immediately. We will arrange for a replacement or a full refund without requiring you to pay shipping costs.

Gifts and promotional items: Products received as gifts or as part of promotions may not be eligible for refund or may only be returnable according to our return policy.

Tracking the Status of Your Refund

Once we have processed your refund, you will receive an email notification. If you have not received your refund after 10 business days, please check with your bank or payment provider. If you have any further questions, you can contact us for further assistance.

Contact Us

If you have any questions about our refund policy, please do not hesitate to contact us at:

E-mail: [email protected]

Address: 993 The Alameda, Berkeley, CA 94707, USA

Mon – Sat | 08:00 am – 05:00 pm (PST)